Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Keys and fobs - does CKH keep a spare?
We do not keep spare keys for your home. You are responsible for looking after your own keys and must pay for any replacement or changes of locks should you lose them or if they are stolen. If you have Home Contents insurance you may be covered for lost/stolen keys so check your policy before getting in touch.
We do keep extra copies of communal door keys (e.g. for block entrance doors to flats) so you can buy a replacement if needed.
You can also buy a new fob for entrance doors or car parks online. Complete a fob request and we'll be in touch within a couple of days to arrangement payment and delivery.
- Looking after your home