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Rent: I've lost my rent payment card, how do I order a new one?

Talk to us between 9am and 5pm on Live Chat - just click on the 'chat live' tab at the edge of your screen or email customerservices@crosskeyshomes.co.uk to order a new card. It normally takes between 3 and 5 working days to arrive by post.

  1. Residents FAQs

We're here for you

We may be working differently at the moment, but we’re still here to help you in any way we can. 

From collecting prescription medication to helping with benefit applications, we’re working with our customers to make sure everyone has the support they need.

Our Be Kind fund is here to help our customers who are struggling with the impact of Covid-19.

If you need help, please complete our Be Kind form and a member of the team will contact you.