We take our responsibility to you incredibly seriously so have clear service standards that define the service your can expect to receive from us as a shared owner or leaseholder.

We will:

  • Ensure our buildings are safe places to live

  • Comply with all relevant law and best practice in leasehold management

  • Know our owners so we can build a service around your needs

  • Communicate with you digitally to provide a reliable service that keeps you up to date

  • Maintain high standards in the appearance, safety, security, and desirability of our estates and properties

  • Live up to our reputation for delivering quality homes and services

  • Be accountable, pro-active and visible with consistent systems, policies and processes that make it easy for you to talk to us about your home

  • Have an active ‘you said we did’ feedback group to make your views an essential part of how we deliver our service

  • Take appropriate action to make sure we deliver these standards consistently.