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Affordable rent tenancies policy

This policy outlines our policy on affordable rent tenancies. 

Download our affordable rent tenancies policy

View our affordable rent tenancies policy online

Aids and adaptions policy

How we approach fitting aids fitting or making adaptions to your home to help you to continue to live independently.

Download our aids and adaptions policy

View our aids and adaptations policy online

Annual tenancy visits policy

How we carry out our annual visits and what it means to you.

Download our annual tenancy visits policy

View our annual tenancy visit policy online 

 

Anti-social behaviour strategy

Our priority to is provide a victim centred approach to dealing with anti-social behaviour and also to support long term change in behaviour by those that disrupt our communities either through positive interventions or enforcement action.

Download our anti-social behaviour strategy

View our anti-social behaviour strategy online

Complaints policy

**New policy**

How we handle complaints about our services.

Download our complaints policy

View our complaints policy online 

 

Damp and mould policy

Read more about our approach to dealing with damp and mould in our homes and what happens when you report damp and mould to us.

Download damp and mould policy

View damp and mould policy online

Domestic abuse policy

Our policy on the support we offer to survivors of domestic abuse.

Read our domestic abuse policy on a webpage

Download our domestic abuse policy

(Please note, if you download the policy this may be visible on your device).

Emergency transfer policy

Our emergency transfer policy ensures affected residents are moved as quickly as possible when there is a threat to their safety.

Download emergency transfer policy

View emergency transfer policy online 

 

 

 

Environmental, social and governance strategy

It is our aim to help our residents and employees have the best possible quality of life and for this we need local areas which have a thriving local economy, strong communities and a sustainable way of life.

Download our Environmental, Social and Governance 2023-26

View our Environmental, Social and Governance Strategy online 

Estates management policy

How we look after our green spaces in your neighbourhood.

Download estates management policy

View estates management policy online 

 

 

Hate crime policy

How we handle all forms of hate crime to safeguard communities from harm.

Download hate crime policy

View hate crime policy online

Income management policy

This policy outlines your obligation to pay your rent and/or service charges, how you can pay it and how you can access help and support if you feel you are unable to pay.

Download our income management policy

View income management policy online

 

Lettings policy

How we let our homes.

Download our lettings policy

View our lettings policy online

Moving in standard

What you can expect the standard of your home to be in when you move in

Download our moving in standard

View our moving in standard online 

Mutual exchange policy

How you can move home through mutual exchange.

Download our mutual exchange policy

View our mutual exchange policy online

Noise nuisance policy

How we deal with noise nuisance in our communities and the support available to you if you are affected by noisy neighbours.

Download the noise nuisance policy

View our noise nuisance policy online 

Reasonable adjustments policy

How we make reasonable adjustments to ensure fair and equitable access to our communications and services for all.

Download our reasonable adjustments policy

View our reasonable adjustments policy online

Resident engagement policy

We are committed to engaging with and involving residents in shaping the services we provide. This policy outlines how you can get involved. 

Download our resident engagement policy

View our resident engagement policy online

Resident engagement strategy

Outlining our strategic approach to ensuring residents can be involved with CKH and have their voice heard. 

Download our Resident Engagement Strategy 

View our Resident engagement strategy online 

Residents' preference strategy

How we ensure all our residents are supported to sustain their tenancy with equity, including how we consider the specific needs or circumstance of a person and understanding that different levels of support are needed to achieve fairness in outcomes.

Download our residents preference strategy

View our residents' preference strategy online

Repairs and maintenance policy

Our repairs and maintenance policy covers our approach to the repair and maintenance of our homes and what are CKH and what are our residents' responsibilities.

Download our repairs and maintenance policy

View our repairs and maintenance policy online

Service requests policy

How to make a service request and how we resolve them.

Download our service requests policy

View our service requests policy online

Service standards

The standards of service you can expect from CKH.

Download our service standards

View our service standards online

Shared ownership allocations policy

How we manage our allocate our shared ownership homes.

 Shared ownership allocations policy

View our shared ownership allocations policy online

Shared ownership arrears policy

This policy outlines the steps we will take should a shared ownership resident fall into arrears with either their rent and/or service charge payments.

 

View our shared ownership arrears policy online

Tenancy management policy

Find out more about the different types of tenancies we offer and how you can make changes to your tenancy,

Download our tenancy management policy

View our tenancy management policy online

Tenancy sustainment policy

Our Tenancy Sustainment team offers intensive, personalised support for those who need it most. This policy outlines the support they offer, who is eligible and how it can be accessed.

Download our Tenancy sustainment policy 

View our tenancy sustainment policy online

Translations and accessibility policy

Services we provide to ensure our services are accessible.

Download our translations and accessibility policy

View our translations and accessibility policy online

 

Unreasonable behaviour policy

How we protect our employees from unreasonable behaviour perpetrated by our residents or members of the general public.

Download our unreasonable behaviour policy

View our unreasonable behaviour policy online

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Cross Keys Homes Limited
Shrewsbury Avenue
Peterborough
PE2 7BZ

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