Affordable rent tenancies policy
This policy outlines our policy on affordable rent tenancies.
Aids and adaptions policy
How we approach fitting aids fitting or making adaptions to your home to help you to continue to live independently.
Annual tenancy visits policy
How we carry out our annual visits and what it means to you.
Download our annual tenancy visits policy
View our annual tenancy visit policy online
CCTV policy
This policy outlines how and where we locate CCTV, how we manage the data captured, security around its storage and deletion and who we share this data with.
Complaints policy
How we handle complaints about our services.
Download our complaints policy
View our complaints policy online
Damp and mould policy
Read more about our approach to dealing with damp and mould in our homes and what happens when you report damp and mould to us.
Domestic abuse policy
Our policy on the support we offer to survivors of domestic abuse.
Download our domestic abuse policy
View our domestic abuse policy online
(Please note, if you download the policy this may be visible on your device).
Emergency transfer and temporary re-housing policy
Our emergency transfer policy ensures affected residents are moved as quickly as possible when there is a threat to their safety.
Download our emergency transfer policy
View our emergency transfer policy online
Estates services policy
How we look after our green spaces in your neighbourhood.
Download our estates services policy
View our estates services policy online
Hate crime policy
How we handle all forms of hate crime to safeguard communities from harm.
Income management policy
This policy outlines your obligation to pay your rent and/or service charges, how you can pay it and how you can access help and support if you feel you are unable to pay.
Download our income management policy
View our income management policy online
Indigo rent and service charge policy
For Indigo residents only: This policy outlines your responsibility for paying your rent and the process we will follow if you do not pay your rent and fall into arrears.
Lettings policy
Moving in standard
What you can expect the standard of your home to be in when you move in
Mutual exchange policy
How you can move home through mutual exchange.
Noise nuisance policy
How we deal with noise nuisance in our communities and the support available to you if you are affected by noisy neighbours.
Reasonable adjustments policy
How we make reasonable adjustments to ensure fair and equitable access to our communications and services for all.
Resident engagement policy
We are committed to engaging with and involving residents in shaping the services we provide. This policy outlines how you can get involved.
Repairs and maintenance policy
Our repairs and maintenance policy covers our approach to the repair and maintenance of our homes and what are CKH and what are our residents' responsibilities.
Service standards
The standards of service you can expect from CKH.
Shared ownership application policy
How we manage our allocate our shared ownership homes.
Shared ownership arrears policy
This policy outlines the steps we will take should a shared ownership resident fall into arrears with either their rent and/or service charge payments.
Tenancy management policy
Find out more about the different types of tenancies we offer and how you can make changes to your tenancy,
Tenancy sustainment policy
Our Tenancy Sustainment team offers intensive, personalised support for those who need it most. This policy outlines the support they offer, who is eligible and how it can be accessed.
Translations and accessibility policy
Services we provide to ensure our services are accessible.
Download our translations and accessibility policy
View our translations and accessibility policy online
Unreasonable behaviour policy
How we protect our employees from unreasonable behaviour perpetrated by our residents or members of the general public.
Our strategies
Anti-social behaviour strategy
Our priority to is provide a victim centred approach to dealing with anti-social behaviour and also to support long term change in behaviour by those that disrupt our communities either through positive interventions or enforcement action.
Community investment strategy
Find out more about our commitment to providing opportunities for those living in our communities by improving employability and skills; promoting health and wellbeing and inspiring the next generation.
Environmental, social and governance strategy
It is our aim to help our residents and employees have the best possible quality of life and for this we need local areas which have a thriving local economy, strong communities and a sustainable way of life.
Download our Environmental,
Social and Governance 2023-26
View our Environmental, Social and Governance Strategy online
Equity, diversity and inclusion strategy
This strategy will demonstrate how we will continue to expand our understanding of our residents and our communities and translate that knowledge into action that ensures equity for our diverse communities and inclusion of all.
Download our Equity, Diversity and Inclusion (EDI) Strategy 2026-29
Resident engagement strategy
Outlining our strategic approach to ensuring residents can be involved with CKH and have their voice heard.
Residents' preference strategy
How we ensure all our residents are supported to sustain their tenancy with equity, including how we consider the specific needs or circumstance of a person and understanding that different levels of support are needed to achieve fairness in outcomes.