Safety in your home

Fire safety

All of our homes are fitted with fire alarms and carbon monoxide alarms. It is your responsibility to test your fire alarms regularly. If your smoke alarm is not working or your home does not have an alarm, speak to our Repairs Centre on Live Chat straight away or call 01733 385030.

Fire safety notices are displayed in the communal areas of all of our blocks of flats, retirement living and short-stay accommodation. Make sure you read them and know what to do if a fire breaks out.

Useful fire safety information is available at


Gas safety

By law, we have to make sure that the gas appliances, fittings and flues in your home are tested every year. You must let us into your home to do these safety tests according to your tenancy agreement.

Appointments are booked automatically by our contractors, Mears. If you need to change the date and time of your appointment, give them a call on 0800 988 8330

Smell gas?

Call Cadent on 0800 111 999.

Turn off the gas using the lever by your gas meter. Do not use any electrical equipment, naked flames, switch lights on or off, or smoke. Open all windows and doors, leave your home immediately and alert your neighbours.


Electrical safety

The electrics in your home must be tested every five years. Appointments are booked automatically. If you need to change the date or time of your appointment, calls Mears on 0800 988 8330. You must let us into your home to do these tests.

Any problems with sparking, bare wires or a smell of burning, call our Repairs Centre on 01733 385030 as soon as you can.

Find useful advice on electrical safety at



Asbestos containing materials can be safe to live with if they are in good condition and undisturbed. If you are worried about asbestos in your home, speak to us on Live Chat.

Changes to your home might disturb asbestos, but we’ll let you know if there are any risks when you contact us for permission to make changes to your home. If any materials become damaged or disturbed, contact our Repairs Centre on 01733 385030 as soon as possible.

Our contractor will survey your home before they carry out any work that could affect asbestos containing materials. Any potentially dangerous materials will be removed safely.

Visit to find out more about where asbestos is most commonly found in the home.


Read our safety in your home leaflet for more information on Radon, Lifts and Legionella.