Advice and support

 

Covid-19 (Coronavirus) update:

Our hubs in South Bretton and Welland are open, take a look at our Facebook page for details of what's happening and ideas on how to stay fit and well at home. Our Westwood hub is currently closed. 

As we spend most of our time at home, we all need to be patient and tolerant of extra noise. We will not be able to deal with reports of noise from children in their home. We are still here to support with serious cases of noise, verbal abuse, and criminal behaviour. 

Be Kind

The Be Kind fund is here for you if you are struggling with the impact of Covid-19. Just tell us what support you need and we'll do our best to help. 

Money Advice 

Our Money Advice Service is here to support you with money matters, from everything to managing your daily budget to applying for Universal Credit. Request a call back using our money advice form or call 07795 605892

You can also try our benefit calculator to see what financial help is available to you or get a better understanding of what you're spending using our budgeting tool.  

Specialist support

Call our Customer Services team on 01733 385000 to find out more about the specialist support we can offer to residents who are struggling to maintain their tenancies due to disability or mental ill health. 

If you, or someone you know, is experiencing domestic abuse or violence, contact the freephone, 24-hour National Domestic Abuse Helpline 0808 2000 247 or visit www.nationaldahelpline.org.uk or the Respect Mens Advice line on freephone 0808 8010327 or visit mensadviceline.org.uk

Anti-social behaviour

We also have a specialist team on hand to support with serious issues with anti-social behaviour (ASB), we work closely with the Police and other local agencies to make sure everyone living in our communities can enjoy their home in peace. We do not investigate reports of:

  • Household noise and noise caused by children
  • Disputes between neighbours  
  • Reports relating to drug related activity, these should always be reported to the police.

Take a look at our frequently asked questions to learn more about what we can investigate and how to report matters. Find out how we tackle ASB in our communties in our ASB statement.pdf.  

There are also lots of incredibly helpful, free, confidential services available to help you with a wide range of issues. 

We're here for you

We may be working differently at the moment, but we’re still here to help you in any way we can. 

From collecting prescription medication to helping with benefit applications, we’re working with our customers to make sure everyone has the support they need.

Our Be Kind fund is here to help our customers who are struggling with the impact of Covid-19.

If you need help, please complete our Be Kind form and a member of the team will contact you.