Advice and support
Our Money Advice Service is here to support you with money matters, from everything to managing your daily budget to applying for Universal Credit. Request a call back using our money advice form.
Household Suport Fund
The government has created a Household Support Fund to help people who are struggling to stay on top of the bills. You may be able to claim support to help with essentials, such as utilities, through the Household Support Fund. Citizens Advice (for adults aged 18 to pensionable age) and Age UK (adults above pensionable age) are administering the fund on behalf of Peterborough City Council and can guide you through the process. Check the website of your local council for information about how to access the fund in other areas.
Call our Customer First team on 01733 385000 to find out more about the specialist support we can offer to residents who are struggling to maintain their tenancies due to disability or mental ill health.
Health and Wellbeing
We also have a partnership with Everyturn Mental Helath to offer a talking therapies service. There’s no need for a GP referral to speak to a specialist who can help you deal with depression, anxiety, trauma or bereavement, or any other aspect of your mental health. Get in touch with Everyturn Mental Health.
We also have a specialist team on hand to support with serious issues with anti-social behaviour (ASB), we work closely with the Police and other local agencies to make sure everyone living in our communities can enjoy their home in peace.
We do not investigate reports of:
- Disputes between neighbours
- Reports relating to drug related activity, these should always be reported to the police.
Take a look at our frequently asked questions to learn more about what we can investigate and how to report matters. Find out how we tackle ASB in our communties in our ASB statement.pdf.
Other support services that can help with ASB include:
- Cambridgeshire Police non-emergency – call 101 or report online
- Victim Support Cambridgeshire – call freephone 0800 781 6818
- Victim Support out of hours – call freephone 0808 16 89 111
- Your local council can help investigate cases of statutory noise nuisance.
If you have experienced persistent anti-social behaviour and have reported this to us, the police or your local council you may be able request a multi-agency case review of the way the case is being managed to make further recommendations, where appropriate. This process may vary slightly depending on the area you live in.
Find help and support if you are a victim of domestic abuse, or you are concerned about someone you know. You can find out more about the domestic abuse support we can offer as well as other agencies who can help you.
If you, or someone you know, is experiencing domestic abuse or violence, contact the freephone, 24-hour National Domestic Abuse Helpline 0808 2000 247 or visit www.nationaldahelpline.org.uk or the Respect Mens Advice line on freephone 0808 8010327 or visit mensadviceline.org.uk
There are also lots of incredibly helpful, free, confidential services available to help you with a wide range of issues.
Armed forces personnel and veterans
At CKH we are proud signatories to the Armed Forces Covenant and holders of their Broze award. We are able to offer support and guidance to serving personnel, their families and veterans of both regular and reserve forces.
If you, or a member of your family, are a serving or former member of the armed forces and need extra support, speak to us. We can offer help and signpost you to other support organisations.
The following organisations are a great starting point for help and support:
Armed Forces Covenant - providing help/support and contact numbers for armed forces/veterans and their families
Help for Heroes - 0845 6731760 - support and services for wounded, injured and sick Service and ex-service personnel who have suffered illness or injuries in service (this also includes mental health)