Advice and support

Be Kind

The  Be Kind fund is here for you if you are struggling with the impact of Covid-19. Just tell us what support you need and we'll do our best to help. 

Money Advice 

Our Money Advice Service is here to support you with money matters, from everything to managing your daily budget to applying for Universal Credit. Request a call back using our money advice form

You can also try our benefit calculator to see what financial help is available to you or get a better understanding of what you're spending using our budgeting tool.  

Specialist support

Call our Customer First team on 01733 385000 to find out more about the specialist support we can offer to residents who are struggling to maintain their tenancies due to disability or mental ill health. 

Health and Wellbeing 

Our partnership with Everyone Health can offer you eight face-to-face sessions to help you to maintain positive mental health. Available to anyone aged over 16, the sessions will be held at our Health and Wellbeing Hub in Welland, Peterborough. Find out more about Everyone Health.

We also have a partnership with Insight Healthcare to offer a talking therapies service. There’s no need for a GP referral to speak to a specialist who can help you deal with depression, anxiety, trauma or bereavement, or any other aspect of your mental health. Get in touch with Insight Healthcare.

Anti-social behaviour

We also have a specialist team on hand to support with serious issues with anti-social behaviour (ASB), we work closely with the Police and other local agencies to make sure everyone living in our communities can enjoy their home in peace. 

We do not investigate reports of:

  • Household noise and noise caused by children
  • Disputes between neighbours  
  • Reports relating to drug related activity, these should always be reported to the police.

Take a look at our frequently asked questions to learn more about what we can investigate and how to report matters. Find out how we tackle ASB in our communties in our ASB statement.pdf.  

Domestic Abuse

Find help and support if you are a victim of domestic abuse, or you are concerned about someone you know. You can find out more about the domestic abuse support we can offer as well as other agencies who can help you. 

If you, or someone you know, is experiencing domestic abuse or violence, contact the freephone, 24-hour National Domestic Abuse Helpline 0808 2000 247 or visit  www.nationaldahelpline.org.uk or the Respect Mens Advice line on freephone 0808 8010327 or visit  mensadviceline.org.uk

There are also lots of incredibly helpful, free, confidential services available to help you with a wide range of issues. 

We're here for you

We may be working differently at the moment, but we’re still here to help you in any way we can. 

From collecting prescription medication to helping with benefit applications, we’re working with our customers to make sure everyone has the support they need.

Our Be Kind fund is here to help our customers who are struggling with the impact of Covid-19.

If you need help, please complete our Be Kind form and a member of the team will contact you.