Resident voice
We design our services for our residents and want you to feel safe and supported in your home and wider community.
Resident voice
Hearing the voice of you, our residents, has always been a vital part of the way we work. We have had groups of engaged residents sharing their views on the way we do things, and letting us know where we could do better, from the very start. In 2010 we launched our first Scrutiny Panel and in 2014 we launched the sector’s first Resident Board, making sure residents are represented at the highest level.
Ten years on and the world, and CKH, looks very different. In October 2024, after extensive engagement and consultation with residents, we launched a brand new programme of resident engagement – codesigned by you, our residents.
Our new panels offer more flexibility and a wider range of opportunities to ensure we can hear from even more residents.
Find out more about our new resident panels and how you can get involved.
Our engaged residents
Have a look at this video from our engaged residents about why they chose to get involved with our panels:
Facebook group
This year, we also launched a resident only Facebook group that allows you to give us feedback on things that matter to you. The Facebook group also enables you to find out more about getting involved and having a say. It is a really friendly space, so if you are on Facebook, do come and join us! You'll just need to provide us with your full name so we can verify you are a resident when you first join. We'd love to hear from you!
What our engaged residents say
"I have been involved with CKH, in one way or another, since the very beginning. I am really proud to now be a resident representative on the board and a member of the Resident Experience Panel.
"This new set of panels allows a lot of flexibility for more people to be involved. Many meetings are held online, so you don’t need to travel – which is great if you are working, have children or other caring responsibilities.
"Being an engaged resident is so rewarding. I can see the impact we have on the business and the services CKH provides. I really do encourage you to get involved – not only do you make a difference, but you also learn new skills and meet some really wonderful people!" — Jill
Annual tenancy visits
Over the last year we visited every single one of our homes, as part of our annual tenancy visits programme. These visits are essential in allowing us to check the condition of your home and make sure we have all the right information about you.
These visits also help us to understand when you may need some extra support or assistance as it provides an opportunity for you to chat with your Neighbourhood Manager or Scheme Manager about anything you would like to know about the services and support available to you as a CKH resident.
During the course of the year, you said that you didn’t like us referring to these visits as ‘Property Inspection Visits’ as you felt it came across intrusive and was putting residents off having a visit. So, we changed to ‘Annual Tenancy Visits’ following your feedback, helping to show that we are here to help and support residents with their tenancies.
What our engaged residents say
"The programme of annual tenancy visits is really reassuring for us to know that no one is going to fall through the cracks. I really want to assure you that CKH is not ‘checking up’ on you but they are here to help you. They will make sure you get the services you need, as well as any additional help that could make life a little easier for you.
"You can also raise any problems you might be having with your home or community and they can work with you to get these resolved quickly. Do make the most of this opportunity to have a good chat with your Neighbourhood Manager. I know that they do act on anything they find and it’s made a real difference to a lot of residents." — Terri