Disrepair claims

If your home needs a repair or something has gone wrong, we want to hear from you so we can put it right.

It's quick and easy to report repairs or problems with your home directly to us, but as a resident with a housing association as your landlord, you may also have been contacted by claims management companies offering to make a disrepair claim against us on your behalf. 

This page explains what a disrepair claim is, what to watch out for with claims management companies and 'no win, no fee' law firms, and how to get the best support from us.

 

What is a disrepair claim?

A disrepair claim is when someone takes legal action against their landlord for not fixing problems in their home within a reasonable period of time.

Usually, a claims management company will offer to manage these claims for you by handling the entire claims process, including introducing you to law firms that offer a 'no win, no fee' service. 

While this might seem like a quick and easy solution, there are important things to know before agreeing to anything.

 

Things to watch out for

These claims management companies and law firms may:

• take a percentage of any compensation you win.
• charge for fees and services (like home surveys and insurance policy), even if you withdraw the claim.
• not explain hidden costs and processes (like if your case goes to court and you lose, you could also be asked to cover CKH legal fees - which may cost thousands of pounds).

Visit the Solicitors Regulation Authority for independent advice on using law firms.

 

If you're contacted by a claims management company

There have been reports in the media of claims management companies visiting or contacting residents claiming to work with landlords, sometimes offering to send surveyors to residents' homes.

We never work with these companies.

All our employees, as well as our colleagues at Mears will carry ID cards when they come to visit you. Please ensure you check for ID before you let anyone into your home.

If you're unsure whether someone is really from CKH:

• don't give them personal details
• don't let them into your home
• call us on 01733 385000 to check
  
  

Report a repair to us

If your home needs a repair or something has gone wrong, please tell us as soon as possible. We want to put things right - and we'll do our best to resolve issues quickly.

You can report a repair online or call us on 01733 385000.