Christmas Opening Hours
We are here for you this December, if you need to get in touch:
24/7
Manage your account online . Login to MyCKH to make a payment, report a repair and view your current balance.
To report an emergency repair call: 01733 385000
To make a payment call: 0330 088 3786
Talk to us
Our Contact Centre is open on working days during the festive period, call us on 01733 385000. We will be here to take your call until 5pm on Christmas Eve and between 9am and 5pm on Monday 29, Tuesday 30 and Wednesday 31 December.
Call our Income Advisers until 1pm on Christmas Eve and between 9am and 5pm on Monday 29, Tuesday 30 and Wednesday 31 December.
Our Care and LifeLine teams are still operating as usual. If you need to get in touch, call us on: 01733 235085.
All our other services will be available until 1pm on Tuesday 24 December and return at 9am on Thursday 2 January.
Visit us in store
Talk to the team at Customer Central on Bridge Street
Wednesday 24 December: 8.30am - 1pm
Christmas Day: Closed
Boxing Day: Closed
Saturday 27 Dec: Closed
Sunday 28 Dec: Closed
Monday 29 Dec: 8.30am - 5.30pm
Tuesday 30 Dec: 8.30am - 5.30pm
Wednesday 31 Dec: 8.30am - 5pm
New Years Day: Closed
Friday 2 January: 8.30am - 5.30pm
Support for your safety and wellbeing
Sadly, reports of domestic abuse usually increase during the festive period. If you need help, call the National Domestic Abuse Helpline on 0808 2000 247 or the Men's Advice Line on 0808 8010 327. If you are in immediate danger, call 999. If you are unable to speak, call from a landline if you can, pressing 55 or tapping the handset will alert the call operator that you are a genuine caller and that you need help. Try to listen to the instructions given by the call operator about what to do next.
You can also find more information about how we can help and details for other agencies.
The Samaritans freephone line is open all day, every day. Call 116 123 if you need to talk.
You can also access mental health support from Shout via text 24/7. Text 'SHOUT' to 85258 if you need immediate help.