STAIRs

STAIRs

The Social Tenant Access to Information Requirement Scheme (STAIRs) is a new government scheme which give residents the right to access information about how their home and services are managed.

We want to be open and honest about how we work, the services we provide and the decisions we make.

We already share a lot of this information with you, but new government rules are being introduced in October called STAIRs (Social Tenant Access to Information Requirements).

STAIRs helps you understand:

  • what we do
  • how decisions are made
  • how your home and services are managed.

This means you can better hold us to account.

You can find more information about STAIRS on the government website. 

 

Why this matters

STAIRs is designed to make sure we are:

  • open and transparent
  • clear about our decisions
  • responsive to your questions.

It also helps you to:

  • understand how we are performing
  • see how your home is managed
  • get the information you need more easily.

 

How STAIRs works

There are two main ways you can access information:

Part 1: Information we publish (Publication Scheme)

We will publish important information about our services on our STAIRs - Publication library. This will be available to residents from 1 October 2026.

 

Part 2: Information you can request

If you can't find the information you're looking for, you will be able to ask us for it.

From April 2027, you can make an information request in writing (for example by email or letter).

 

We will be publishing further information on the process for making these requests closer to the time. In the meantime, if you require any information about CKH, our services or the way our business is run, please do not hesitate to contact us.

You can find out more about what is covered in phase 2 of STAIRS on the government website.