In this section...

  1. Make a payment
  2. Repairs
    1. Repairs handbook
    2. Looking after your home
  3. Safety in your home
  4. Move home
  5. Advice and support
  6. Residents performance dashboard
  7. Frequently asked questions
  8. Contact us

Looking after your home

You are responsible for looking after the general repair of your home and garden. Jobs like changing lightbulbs, unblocking drains and sinks, and replacing shower heads or toilet seats are your responsibility because looking after your home is a condition of your tenancy.

If you would like to make more substantial changes to your home, you will need to ask for permission first. Request permission to make changes to your home on MyCKH. We will respond to requests within 28 days.  

Here's our advice on managing some of the most common DIY jobs around the home. 

  1. image-Repair Icons.jpg Repairs guidance - blocked sinks and toilets

    Simple suggestions on to how to unblock a sink or toilet. We'll ask you if you've tried to clear the blockage yourself if you call our Repairs Centre.

    Repairs guidance - blocked sinks and toilets
  2. image-Repair Icons4.jpg Repairs guidance - central heating

    A quick guide to controlling the temperature of your home and setting the timer for your heating.

    Repairs guidance - central heating
  3. image-Repair Icons3.jpg Repairs guidance - condensation and mould

    Advice on treating mould and avoiding condensation in your home - including ventilation, temperature control and reducing moisture in the air.

    Repairs guidance - condensation and mould
  4. image-Repair Icons2.jpg Repairs guidance - lights and light bulbs

    Useful advice on how to change a fluorescent light or starter, finding the right replacement and replacing other common items around the home.

    Repairs guidance - lights and light bulbs