Looking after your home

  1. Site map
  1. Contrast:

MyCKH Portal

Create an account Forgot Password

Search the Cross Keys Homes website

Advanced options
Organisation's logo linking to the home page

Search the Cross Keys Homes website

Advanced options
  1. Your home
    1. Get involved
    2. Home contents insurance
    3. Manage your account with MyCKH
      1. MyCKH Login
    1. Making changes to your home
    2. New build homes
    3. Repairs handbook
    1. Safety in your home
    2. Your rent and service charges
    3. Your tenancy
    1. Ways to pay
    2. Homeowners
  2. Advice and support
    1. Armed forces personnel and veterans
    2. Care at home in Peterborough
    3. Credit Union
    1. Domestic Abuse
    2. Dealing with anti-social behaviour
    3. Finding work
    1. For young people
    2. Get a qualification
    3. Healthy living
    1. LifeLine
    2. Learn computer skills
    3. Mental health support
    1. Money matters
    2. South Bretton Family and Community Centre
    3. Wellbeing garden
    1. Westwood Community Hub
    2. What's on in your community
    3. Volunteer
  3. Find a home
    1. Buy a home
    2. Extra care
    3. Find a home to rent
    1. Garages
    2. Move home with CKH
    3. Retirement living
  4. About us
    1. Contact us
    2. Creating communities
    3. Complaints and feedback
    1. Current vacancies
    2. Investor relations
    3. Latest news and updates
    1. Our Directors
    2. Our Board
    3. Performance
    1. Policy library
    2. Residents performance dashboard
    3. Tenant Satisfaction Measures
  1. Now viewing:
  2. Home
  3. Looking after your home
  1. image-Repair Icons.jpg Repairs guidance - blocked sinks and toilets

    Simple suggestions on to how to unblock a sink or toilet. We'll ask you if you've tried to clear the blockage yourself if you call our Repairs Centre.

    Repairs guidance - blocked sinks and toilets
  2. image-Repair Icons4.jpg Repairs guidance - central heating

    A quick guide to controlling the temperature of your home and setting the timer for your heating.

    Repairs guidance - central heating
  3. image-Repair Icons3.jpg Repairs guidance - condensation and mould

    How CKH will deal with damp and mould and tips on avoiding condensation in your home.

    Repairs guidance - condensation and mould
  4. image-Repair Icons2.jpg Repairs guidance - lights and light bulbs

    Useful advice on how to change a fluorescent light or starter, finding the right replacement and replacing other common items around the home.

    Repairs guidance - lights and light bulbs

Looking after your home

You are responsible for looking after the general repair of your home and garden. Jobs like changing lightbulbs, unblocking drains and sinks, and replacing shower heads or toilet seats are your responsibility because looking after your home is a condition of your tenancy.

If you would like to make more substantial changes to your home, you will need to ask for permission first. Request permission to make changes to your home on MyCKH. We will respond to requests within 28 days.  

Here's our advice on managing some of the most common DIY jobs around the home. 

Back to top of page Print this page Email this page Site map

Report housing fraud Privacy Statement Modern Day Slavery Inclusion Pledge

main-logo-footer

  • youtube
  • facebook
  • LinkedIn
  • Instagram logo

Members of the National Housing Federation, PlaceShapers and Homes for Cambridgeshire and Peterborough.

Registered office
Cross Keys Homes Limited
Shrewsbury Avenue
Peterborough
PE2 7BZ

  • tpas logo
  • TSA logo
  • Green award logo

Need some help? Click to chat with a member of our team

Powered by Vocoll Live Support

Cross Keys Homes © 2025

Powered by VerseOne Group Ltd