Defects in new build homes

Defects are faults that happen within new buildings within the first few months following construction. They are generally due to material failures, workmanship issues or other issues such as missing parts.

In broad terms, any damage which occurs that is not a direct result of an error during the build or manufacture process, is not a defect. We will let you know at the time if you try to report something which is not considered a defect. 

The developer is obliged to correct faults which are identified as defects.

A defect is a fault which is related to:

  • Poor design (not fit for purpose)

  • Poor workmanship

  • Faulty manufacture/ materials

  • A component or part is missing, for example an area of floor covering or tiling.

It is not a defect if:

  • It has been caused by wear and tear

  • You have caused the damage

  • It's a lack of understanding on how to operate items in the house, for example a boiler.

Report a defect 

CKH report defects to the developer on your behalf. When you report a defect please provide a detailed description and provide a photo where possible. 


Report defects online 


In an emergency, call us on 01733 385030

We will visit your home to complete an 'End of Defect' inspection when the defect period on your home is due to expire. Your End of Defect date should be in the information we gave you when you moved in and we will contact your when the appointment is due. 

Emergency defects, such as a serious leak or loss of heating, will be dealt with within 24 hours. Minor defects, such as faults with flooring or large shrinkage cracks (which are thicker than a £1 coin) will not be dealt with until your End of Defect inspection has taken place. 

Reporting defects

Please note, damage as a result of stormy weather is not considered a defect. As a shared owner, you are responsible for dealing with issues such as loose roof tiles or fallen fencing.