Defects in new build homes
Please be aware that all developers are only accepting reports of emergency defects.
You can report emergency issues by calling us on 01733 396411. If you are unable to call, please email firstname.lastname@example.org and include a contact number you can be reached on.
Examples of emergency repairs include:
- No heating or hot water
- Total loss of power
- A leak that can’t be controlled
- Security problems
- Lift breakdown
- Blocked toilet and emergency drainage
- Anything that is an immediate risk to your health and safety
Issues which are not classified as an emergency, will not be looked into at this time.
When you contact us, please be ready to tell us about the members of your household, specifically any vulnerable household members or anyone who is displaying COVID-19 symptoms.
Defects are faults that happen within new buildings within the first few months following construction. They are generally due to material failures, workmanship issues or other issues such as missing parts. The developer is obliged to correct faults which are identified as defects.
A defect is a fault which is related to:
Poor design (not fit for purpose)
Faulty manufacture/ materials
A component or part is missing, for example an area of floor covering or tiling.
It is not a defect if:
It has been caused by wear and tear
You have caused the damage
It's a lack of understanding on how to operate items in the house, for example a boiler.
Report a defect
CKH report defaults to the developer on your behalf. Call us on 01733 396411 with details of the issue or email email@example.com.
We will visit your home to complete an 'End of Defect' inspection, when the defect period on your home is due to expire. Your End of Defect date should be in the information we gave you when you moved in.