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Managing my account: I can't login to MyCKH, what should I do?

If you're having trouble logging in to MyCKH, you should be shown an error message that tells you what the problem is. If may be that you have made a mistake when typing your details - so double check everything before you contact us. 

Remember, you need to register your account if you're trying to login for the first time. 

If you've registered, but can't remember your password, it's really simple to reset it yourself. Just click the 'forgot password' button and enter your email address. 

If you're still having issues either registering your account or logging in, send us an email with your name, address and a screenshot of the issue to customerservices@crosskeyshomes.co.uk. 

  1. Residents FAQs

We're here for you

We may be working differently at the moment, but we’re still here to help you in any way we can. 

From collecting prescription medication to helping with benefit applications, we’re working with our customers to make sure everyone has the support they need.

Our Be Kind fund is here to help our customers who are struggling with the impact of Covid-19.

If you need help, please complete our Be Kind form and a member of the team will contact you.