Service charges

COVID-19 update

In order to protect our customers and our team, some of our services have been suspended. We would like to reassure our customers who pay service charges that costs for any services not provided during this crisis period will be reimbursed in full to you.

If you are concerned about your payments, details of how to talk to a member of the team are available on our make a payment page. 


Leaseholders pay an annual service charge which must be paid in full each April. There are a choice of ways to make a payment.

Shared owners pay a monthly fee which includes service charges for the year.

It’s essential that your pay all of your charges when they are due.

You could lose your home if you miss your payments and do not talk to us about how you plan to pay your rent or service charges.

Missed payments will be chased by our Income Management team, they may even visit your home. If we can’t get hold of you, we will pursue your debt in line with your lease (which may lead to added interest). If necessary we will get solicitors involved and contact your mortgage lender.

Don’t risk losing your home, talk to us if you’re worried about your payments. The key is to communicate with us as early as possible. Speak to us on Live Chat or call: 01733 396483.

Budgeting for your service charge will help you manage your payments. 

We write to our leaseholders each spring with details of your invoice for the year - this is when we expect your payment. This invoice is an estimated cost for works completed during the year but is a good forecast of what your final cost for the year will be.

In September, we’ll send you a final reconciled account balance listing any outstanding charges or balances for the period covered in your spring invoice. If you are in credit at that point, you can either request a refund or carry the credit over towards your service charges for the following year.

Details of your service charges are included in your lease. Homeowner’s service charges are used to keep your surroundings in good condition. The services you pay for depends on where you live, but they may include:

  • Cleaning, maintenance and general up keep of communal areas i.e. lifts, lights and heating

  • Caretaking and security

  • Grounds maintenance

  • Audit fees

  • Bin hires

  • Communal building insurance

  • A reserve fund towards the cost of cyclical repairs or major works.

We do our very best to make sure these charges are reasonable and offer you good value for money.  If you’re not happy or don’t think this is the case, then email us .

The leasehold advisory service  also offers free, independent assistance.