Our homeownership standards

Our clear service standards define the service you can expect to receive from us as a shared owner or leaseholder.

We will:

·         Ensure our buildings are safe places to live

·         Follow all relevant law and best practice in leasehold management

·         Build a service around your needs

·         Keep you up to date with important information about your service via email and our website

·         Maintain high standards in the appearance, safety, security, and desirability of our estates and properties

·         Live up to our reputation for delivering quality homes and services

·         Make it easy for you to talk to us about your home and take a consistent approach to systems, policies and processes

·         Give you a chance to have your say and shape how we deliver our service

·         Make sure we deliver these standards consistently.