Moving checklist

Whenever you move home there’s a lot to do. Our moving checklist should help you plan everything you need to do during those first weeks in your new home.

Day one

  • Make your Universal Credit claim – your rent will be charged from the day your tenancy starts, not the day you move in, but your claim may only be backdated to the day you apply so make sure you make your claim as soon as you can.
  • Let the council know you have a new address. You should do this as soon as possible so that you don’t risk an issue with your council tax payments.  Your council will usually have an option that lets you update them online, find your local council at 
  • Contact your utility suppliers to let them know you’ve moved in. We gave you all the information you need when you came to pick up your keys.
  • Take a look around your home, even if you aren’t moving in for a couple of days. The property has probably been empty for a few weeks so open the windows and let in some fresh air.
  • If you live in a flat, read the fire evacuation information, it’s essential that you know what to do in case of emergency. It’s a good idea to read our safety in your home information too.


Within the first week

  • Make sure you’re home for your gas reconnection appointment – that’s when the engineer will come to turn on the gas supply to your home so you can use your heating and hot water. If you need to change your appointment, speak to us on Live Chat or call us on 01733 385030.
  • Turn on your heating, read our useful advice on finding the right temperature. It’s important to keep your home heated properly to avoid damp, even if you’re still in the process of moving in.
  • Buy home contents insurance – to make sure your belongings are protected. As a CKH resident, you have the option to find out more about a specialist Tenants Contents Insurance policy, called the My Home Contents Insurance Scheme, but it is always a good idea to shop around for the best deal and cover for you. 
  • Tell people you’ve moved – your bank, GP, car insurance provider and employer all need to know your new address. Register to vote at your new address online on your local council’s website. You can set up a post redirect too, so that all your letters automatically get sent on to your new address.


Within the first month

  • Login to MyCKH to check your rent statement. You should aim to check your statement at least once a month. If you have any questions about your account, please speak to us on Live Chat.
  • Make some time to say hello to your neighbours, it’s the best way to find out about the area or ask questions about bin collections and so on.
  • Take a look at our Facebook pageto find out more about what’s happening at CKH.
  • If you live in Peterborough look out for a phone call or email from LEAP, they are our partners who help you get the best deal on your energy tariffs and cut down on the amount of energy you use at home.
  • Take a look at our repairs handbook to make sure you know how to get in touch when you need to as well as what you are responsible for looking after in your home.