Did we get it wrong?
Great customer service is at the heart of what we do. We want every customer to get an amazing service. But occasionally things can go wrong and when this happens we will do everything we can to put it right. We will try to get to the bottom of the issue, and provide you with a satisfactory outcome as quickly as possible.
The easiest way to contact us is to call us on 01733 385000, Monday to Friday, 9am – 5pm. Alternatively, you can email us at firstname.lastname@example.org, fill in the form below or speak to us in person at any of our offices.
We aim to answer all calls within 20 seconds and acknowledge all emails within the hour, when we are open.
Our Customer Services Advisers will do their best to put it right immediately, but complicated issues can sometimes take longer.
If we can’t resolve your query straight away we aim to give you a specific response within two working days. If your query is more complex, we will let you know when you can expect a full response.
If we have not delivered the service you expect of us, please fill in the form below:
You can see our complaints service standard here.
To view our Formal Complaints Policy, click here.