Affordable rent tenancies policy
How we manage our affordable homes.
Aids and adaptions policy
How we approach fitting aids fitting or making adaptions to your home to help you to continue to live independently.
Annual tenancy visits policy
How we carry out our annual visits and what it means to you.
Complaints policy
Domestic abuse policy
Our policy on the support we offer to survivors of domestic abuse.
Read our domestic abuse policy on a webpage
Download our Domestic abuse policy
(Please note, if you download the policy this may be visible on your device).
Estates management policy
Hate crime policy
How we handle all forms of hate crime to safeguard communities from harm.
Lettings policy
Reasonable adjustments policy
How we make reasonable adjustments to ensure fair and equitable access to our communications and services for all.
Service requests policy
How to make a service request and how we resolve them.
Service standards
The standards of service you can expect from CKH.
Translations and accessibility policy
Unreasonable behaviour policy
How we protect our employees from unreasonable behaviour perpetrated by our residents or members of the general public.