Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Damp and mould: can I report issues linked to condensation and mould?
Yes - if you’re struggling with mould in your home, please talk to us straight away as we are here to help you. Calling us as soon as possible can make the issue easier to fix. Call our Repairs Centre on 01733 385030 or get in touch online via MyCKH.
We will visit your home to assess the problem. After we’ve cleaned the problem area, we’ll talk about how you can help stop condensation and mould and how we can help if you need any extra support.
Let us know as soon as possible if there are any repairs in your home that could be allowing condensation to form. For example, faulty extractor fans or issues with trickle vents on your windows.
- Looking after your home