In the UK, there are different ombudsman services to support people dealing with different issues. An ombudsman must be impartial (that means that they do not take sides) and the service is always free to use. The Housing Ombudsman is a service set up to look at complaints about housing associations and local authorities.
The Housing Ombudsman is chosen by the government. They consider how landlords deal with complaints and will try to help resolve disputes.
Every year we complete a self assessment of our complaints process in line with best practice guidance from the Housing Ombudsman which was approved by our Resident Board.
As a CKH resident you can contact the Housing Ombudsman for advice.