Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
Back to the list
Damp and mould: there are damp patches on the wall, what can I do?
Contact us straight away. Call our Repairs Centre on 01733 385030 or let us know about the problem online via MyCKH.
If the walls in your home appear to have damp or wet patches then it could be rising or penetrating damp causing the problem.
Rising damp is when moisture comes through the lower levels of your home. It can be caused by damage to the damp proof course in your home or soil blocking the damp proof course in your home.
Penetrating damp is caused by water leaking into your home from the outside walls. It can be caused by leaking or blocked gutters. Please report any issues as soon as you can so we can investigate, find the cause and repair the issue.
- Looking after your home