Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Drains - who is responsible for issues with drains, including leaks?
We are only responsible for drains that serve individual properties. When the drain joins another drain and serves multiple properties it becomes the responsibility of your local water authority. They are also responsible for all main drains in the roads and footpaths.
Find your water supplier on the Water UK website - you just need your postcode.
- Looking after your home