Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
Back to the list
Gas central heating - I think there's an issue, what should I check before I report a repair?
Please ensure you have a genuine breakdown before contacting us to report a fault.
Before getting in touch:
• Check your user’s guide/manual to identify the fault
• Check that you have both gas and electricity supplies
• Check your meters are turned on and you have credit if you have a card meter
• Have you held and pressed or turned the reset button?
• Has there been a power cut? If so you may need to reset your programmer and/or reset your fuse board
• Is your time clock set to the correct time?Use theoverride control to check if the system works
• Check your boiler is set to both hot water and heating (if only one part of your system is working)
• Check your room thermostat is set correctly as this controls the boiler operation by sensing temperature. You can do this by turning the room thermostat fully on, the boiler should come on if the thermostat is set too low. Remember to turn it down again.
• Check your thermostatic radiator valves are set to the temperature you require (please note these are not fitted to all heating systems but if they are they control the temperature to that individual radiator)
• Check if the red light is on your gas safety cut off box. If so this indicates that your gas safety check is urgently required
• Are there any fault codes showing on your boiler? Make of note of them before you contact us.
Please do not bleed your radiators - contact us and we can arrange for this to be done.
- Looking after your home