Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Safety inspections: how often should I expect gas and electrical safety testing?
We are required by law to make sure:
- gas appliances, fittings and flues are tested every 12 months
- electrical installations are tested every five years.
When your inspection is due, you will receive an appointment from Mears who will complete the free inspection. You must allow access to your home for these essential inspections to take place. If you cannot be at home for the time of the appointment, please contact Mears to rearrange.
We also work with another company called Morgan Lambert who visit some of our homes after a gas safety inspection has taken place. They check the inspection has been completed properly.
All our contractors carry ID.
- Looking after your home