Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Smoke alarms - how often should I test my smoke alarm?
Test your alarm regularly, at least every month. Press the test button until all alarms in your house sound loudly.
Regularly check that the green mains light is on. The alarm will not work properly without mains power to it. Do not attempt to turn the power off to the alarm, it only costs 60p a year to run.
To keep your alarm clean, use a vacuum cleaner with the narrow nozzle, or furniture brush, to remove cobwebs and dust around the sides of the alarm and on the cover. Wipe the cover of the alarm with a barely damp cloth. DO NOT use aerosol cleaners as this may set off the alarm.
For more information, visit our safety in your home page.
- Looking after your home