Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
Back to the list
Types of repairs - are there works which aren't classified as repairs?
There are some works which are not classified as repairs and are delivered through planned works or are the responsibility of other organisations. These works may take longer than 28 days to complete. Examples include:
- Major drainage works
- Pumping stations
- Streetlights
- Repeat treatment for pests
- Garage repairs (roof and doors)
- Fencing repairs.
We will let you know when you report the problem if the work falls into these categories.
- Looking after your home