Repairs handbook
Register for MyCKH and report non-emergency repairs online. We willl ask you to share a photo of the issue to help us get it right first time.
Call 01733 385030 24 hours a day, seven days a week to report an emergency repair or change an existing appointment.
Before you contact us, it's a good idea to check what you are responsible for maintaining in your home. You will not be able to report repairs which are your responsibility according to your tenancy agreement.
Our repairs handbook FAQs should help you understand what you are responsible for, what to expect from us, and how to look after your home.
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Types of repairs - what is a routine repair?
These are repairs that can wait without posing a risk to your health or safety and will not cause further damage to your home in the short-term.
We will attend and complete the repair within 28 calendar days.
Examples of routine repairs include the following:
- Leaking gutter where damage is being caused to the building
- External repairs to communal gates, paths, brickwork or roofing
- Loss of one light or power socket
- Dripping or faulty taps and stopcock repairs
- Minor leaks which can be contained using a bucket, bowl or towel (including roof leaks)
- Minor garage repairs
- Window and door repairs/adjustments (unless your home is insecure)
- Letterboxes to firedoors
- Re-glazing
- Extractor fan in bathroom/kitchen not working
- Door entry phone not working.
- Looking after your home