Get involved

This group will support our communications to residents ensuring our messaging is clear and understandable. We are particularly keen to hear from a diverse range of residents who reflect a range of resident experiences e.g. disability, gender, age.

This group will review communications and documents on and off line to ensure that we reach and get clear messaging to all.

Commitment: 1-2 hours per month/meetings quarterly

The purpose of this panel is to review and learn from complaints made to CKH. It forms part of our commitment to continually improve our services to residents. This panel will be called on an occasional basis but is an important part of our resident engagement structure.

We will look to draw from residents who have experienced a difficulty and/or been through the complaints process themselves as well as residents who have experience in engagement to ensure we are learning from past experiences

Requirements: Ability to read and understand complex information/confidentiality

Commitment: This will vary depending on complaints but there will need to be commitment to being flexible as and when needed

Are you interested in ensuring that our estates are safe and secure environments for all? This panel will meet regularly to review compliance with the consumer standards using information provided by our Neighbourhood Champions (see below) and our Neighbourhood Days as well as our key performance indicators – feedback received.

If you would like to make a difference to our neighbourhoods and the environment then this is the group for you.

Time: 2-4 hours per month/meetings quarterly

Requirements: Bring your knowledge as a resident and be aware of other residents’ experiences by speaking to neighbours locally and other CKH residents

Method: Hybrid – some meetings online, some meetings in person plus occasional requirement to join Estate Days and meeting Neighbourhood Champions

Group size: Up to 15 residents

We aim to have two resident representatives on our Group Board at all times.

These representatives will be selected from the Resident Experience Panel (REP) to ensure that trained and experienced engaged residents represent the interests of other residents.

Please see information about our Resident Experience Panel below.

Time needed: At least 6 hours per month

Requirements: Read and understand documents/training provided

Method: Online and some in person

This is our new online group which gives you the chance to air your views online by completing surveys, online questions and chats. All you need to do is share your personal experience as a resident!

Would you like to be a voice and rep for other residents in your area?

Neighbourhood Champions are our eyes and ears on the ground who can tell us about what’s good and what needs improving on our estates. This is not about individual issues but about changes we can make that would enhance the area where you live and may also help other neighbourhoods.

Commitment: 1-2 hours per month submitting info online and responding to surveys

We will be visiting neighbourhoods with a team of staff from different services e.g. maintenance, housing management.

If you would be happy to attend one of these in future and give your views then please just let us know

This group gives residents the opportunity to shape and influence how services are run, make key decisions affecting tenancies and ensure compliance with housing regulation. You will be given training and you would be sharing your own experiences of being a resident as well as developing an awareness of what other residents experience. You could help make a difference for other residents as well as ensuring Cross Keys Homes meet our aims.

Time needed: 2-4 hours per month/Meetings quarterly

Requirements: Read and understand multiple documents/training will be provided

Method: Hybrid – i.e. some in person and some online

Join: via application and interview – please complete the online form

Group size: Up to 12 residents

This group reviews our delivery, procedures, policies and processes to ensure that we are providing the best possible services to our residents.

There are different ways to be involved with this group. We are looking for core group members who form the main panel which leads on reviews and for residents who have lived experience of various issues who can contribute to reviews.

All that we ask is that you help to identify areas for improvement that will widely benefit residents.

If you would like to get involved in this group at any level then please initially complete the online form

Time: 2-6 hours per month depending on engagement type

Method: This group meets in person but there is scope to join online. If you are contributing towards a review then you could do this online.

Group size: core group up to 8 residents and numbers of residents contributing to reviews unlimited.

If you would like to share your thoughts on our services or policies, please complete our contact form and we will get in touch.